Policy
Contact and Complaints
How to reach us, and how we handle complaints about documentation or conduct.
Draft — requires qualified legal review. This text has not been approved by counsel and does not by itself establish legal compliance. Bracketed placeholders are facts still to be supplied.
Contacting us
Use the contact form on this website. Choose "Complaint" as the inquiry type for complaints. PLACEHOLDER: postal address and email for formal notices.
How complaints are handled
Each complaint receives a reference number. It is reviewed by a person who was not involved in the matter complained about, and the outcome is recorded. PLACEHOLDER: response timelines.
Documentation concerns
If you believe a published document is inaccurate, tell us the lot number and document revision. If a correction is needed it will be published as a new revision, and the earlier revision will be marked as superseded.
Regulators
Nothing in this process limits your right to contact any regulator.